Hotels

Frequently asked questions

• What’s the best way to get upgraded with points and miles?

  The answer to this question can vary significantly, from hotel to hotel, and even agent to agent. That being said, there are a number of best practices, rules and lesser-known tips that we’ve put together to maximize your chances of snagging that *suite* upgrade, including for families.

• What do I do if I’m seeking compensation for a problem with my stay?

  If your hotel stay doesn’t measure up to your expectations, you might be able to get an upgrade; a credit to use at the restaurant, bar or spa; or even a partial refund. Read this article for what to do when things go wrong.

• What’re the best points hotels in the world?

  While the word “best” is subjective, there are some hotels that only become affordable by using points. For some inspiration—and to learn how to make it happen—read this article. Alternatively, check out where some of our readers used points to stay, including some highly unique hotels.

• How do I redeem points with Marriott Bonvoy?

  Marriott Bonvoy is the largest hotel loyalty program in the world, especially since SPG officially merged with the program in August of 2018. Getting to know the ins and outs of the program can be overwhelming, but our guide to Marriott Bonvoy should help.

• How do I redeem points with Hyatt and World of Hyatt?

  World of Hyatt can be complicated, and familiarizing yourself with its quirks is no easy task. That’s why we’ve written a guide to World of Hyatt, which should help you figure it out and get you on your way.

• How do I redeem points with Hilton Honors?

  With so many brands, Hilton and the Hilton Honors program can be overwhelming to understand. If you’re having a hard time, take a look at our guide to Hilton Honors.

• What’s the best hotel rewards program for business travelers?

  Like everything in loyalty, points and miles, “best” depends on each individual traveler. Take a look at our guide for the best hotel rewards program for business travelers to help you decide which is best for you.